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scharah
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"One moment, please, while the current Silverlight installation status is determined..."

Yet again, TV Anywhere not working on Safari! 

 

Went to watch Sky Sports 5 and it said that I needed a Silver light update. When I clicked "install/update" I was taken to this screen: Screen Shot 2015-03-18 at 20.18.19.png

 

Where I was stuck for about 10 minutes. I refreshed and tried again, no luck. Have tried downloading this Silverlight update separately from the SkySports hyperlink and it doesn't work either. 

 

Solution before the football is finished would be super...! 

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scharah
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Re: "One moment, please, while the current Silverlight installation status is determined...&quo

Ok, I now have managed to download Silverlight by clicking on the "Silverlight home" link on the above screenshot page. 

 

However I am now met with this message! 

 

Screen Shot 2015-03-18 at 20.25.09.png

 

I am not in Private browsing mode on Safari and I have ensured that the 'enable application storage' option is ticked as suggested. 

 

Any help? 

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Re: "One moment, please, while the current Silverlight installation status is determined...&quo

Hi scharah, 

 

Thanks for your post and apologies for the issues you are facing with this Smiley Sad

 

The most common issue with Safari is the Cookie status. 

 

Make sure this is set to Always as opposed to Allow or Block. 

 

Once this setting is changed, try again and let me know how you get on. 

 

Thanks, 

Kath_F
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scharah
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Re: "One moment, please, while the current Silverlight installation status is determined...&amp

Set safari to 'always allow' cookies and still experiencing the same problem. 

 

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Re: "One moment, please, while the current Silverlight installation status is determined...&amp

Hi scharah, 

 

Thanks for changing that setting for me. 

 

With this being the main cause for the fault, i'm not really sure where else to go with this. 

 

As the error is connected with Silverlight, try uninstalling the whole thing and making sure it's completely off the PC before re installing. For some reason it must be corrupting at some point. 

 

It may also be worth heading over to the Sky Forums to see if they are aware of what could cause this Smiley Happy

 

Keep us updated. 

 

Thanks, 

Kath_F
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scharah
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Re: "One moment, please, while the current Silverlight installation status is determined..

Problem solved quickly and efficiently over on the Sky forums. 

 

What a refreshing change! 

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Re: "One moment, please, while the current Silverlight installation status is determined..

Hi scharah, 

 

Thanks for coming back to us and letting us know things are now resolved. 

 

Can you let us know what the cause was? 

 

Thanks, 

Kath_F
Forum Team

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