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david0211
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"Device not registered" showing on a registered device.

My laptop is showing as not registered and I have no device changes left. I registered it last week and now I'm stuck!

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Forum Team
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Re: "Device not registered" showing on a registered device.

Hi david0211,

 

Welcome to the forums and thanks for your post. Apologies for the time it''s taken for us to read your post. We're running a little behind on the boards and only now reaching your thread Smiley Sad 

 

Using a PC/Laptop go to anywhere.virginmedia.com > My Profile > Device Settings. Remove the current registration by clicking on the Delete button. Once you've done this, using the device you are trying to re-register, open up TV Anywhere and log in. Try to stream Channel 4 and this should then prompt you to register the device.

 

Follow the prompts on the screen and this will register the device for you and streaming will then commence. I've added a device change in order for this to happen,

 

Come back and let us know how you get on. 

 

Thanks,

Kath_F
Forum Team

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