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intikab
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"Device not registered​" showing on a registered device

My PC is already registered but when I try and us the service I get "Device Not Registered". I have deleted the old device and re-registered it again (using Internet Explorer 11). But I still get the same message and same browser.

 

What's wrong?

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Re: "Device not registered​" showing on a registered device

Hi intikab,

 

Thanks for your post and welcome to the forums. It's lovely having a new face on board with us Smiley Happy

 

Apologies to hear you've been having an issue streaming via the TV Anywhere website. 

 

I have gone in to your account today and added a device change for you.

 

Using a PC/Laptop go to anywhere.virginmedia.com > My Profile > Device Settings. Remove the PC registration by clicking on the Delete button. Once you've done this, using the device you are trying to re-register, open up the TV Anywhere site again and log in. Try to stream Channel 4 and this should then prompt you to register the device. 

 

Follow the prompts and this will register the device for you and streaming will then commence Smiley Happy

 

Has this resolved things or do you still get that error? 

 

Come back and let me know. 

 

Thanks,

Kath_F
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intikab
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Re: "Device not registered​" showing on a registered device

Hi,

 

Thanks for the reply. This works with Internet explorer but not with Chrome or Firefiox. Is it bound to my PC or my browser?

 

What's odd is that this is exactly what I did before when it failed to work.

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Re: "Device not registered​" showing on a registered device

Hi intikab, 

 

Thanks for coming back to me on this Smiley Happy

 

When swapping browser it will ask you to re-register the device. 

 

Chrome is currently unsupported so stay away from doing anything with regards to TV Anywhere on there. 

 

If it's working on IE now, stick with that. 

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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