Menu
Reply
  • 38
  • 0
  • 7
pengedragon
On our wavelength
569 Views
Message 1 of 10
Flag for a moderator

"An error has occurred. Please try again later"

trying to watch sky sports on one of my registered devices, the pc

 

have updated firefox and silverlight, i log in ok, get as far as the blue spinning dots and then get the message above

 

any ideas ? already missed the first goal of the season Smiley Mad

 

 

 

 

0 Kudos
Reply
  • 38
  • 0
  • 7
pengedragon
On our wavelength
551 Views
Message 2 of 10
Flag for a moderator

Re: "An error has occurred. Please try again later"

would a different browser help ? what is the best browser to use anyway ?

0 Kudos
Reply
  • 38
  • 0
  • 7
pengedragon
On our wavelength
536 Views
Message 3 of 10
Flag for a moderator

Re: "An error has occurred. Please try again later"

Not even a single suggestion?
0 Kudos
Reply
  • 21.02K
  • 771
  • 1.56K
Forum Team
Forum Team
524 Views
Message 4 of 10
Flag for a moderator

Re: "An error has occurred. Please try again later"

Hi pengedragon, 

 

Thanks for your post and apologies for the delay in getting back to you on this. We are mainly a Community forum so responses from staff can take up to 10 days. 

 

OK, I've gone in to the account for you and reset the PC device registration for use with the Sky Sports site. 

 

If you can log in by selecting the Virgin Media logo first, then entering your details this should allow the registration to take place. 

 

Let me know how things go. 

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply
  • 38
  • 0
  • 7
pengedragon
On our wavelength
519 Views
Message 5 of 10
Flag for a moderator

Re: "An error has occurred. Please try again later"

Thanks Kath

Same message unfortunately
0 Kudos
Reply
  • 21.02K
  • 771
  • 1.56K
Forum Team
Forum Team
507 Views
Message 6 of 10
Flag for a moderator

Re: "An error has occurred. Please try again later"

Hi pengedragon, 

 

Thanks for coming back to me on this Smiley Happy 

 

Currently it's not showing any registration from the PC. 

 

Can you open Firefox for me and clear the cache, cookies and browsing history. Navigate to the Sky Sports website and click to sign in. 

 

At this point make sure you are selecting the VM Logo to the left before entering in any details. Once you've entered your My VM details does the site allow you to sign in successfully? 

 

Let me know before going anything further. 

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply
  • 38
  • 0
  • 7
pengedragon
On our wavelength
498 Views
Message 7 of 10
Flag for a moderator

Re: "An error has occurred. Please try again later"

yes it let's me sign in

but i'm getting the same message as in the op

0 Kudos
Reply
  • 21.02K
  • 771
  • 1.56K
Forum Team
Forum Team
469 Views
Message 8 of 10
Flag for a moderator

Re: "An error has occurred. Please try again later"

Hi pengedragon, 

 

Thanks for coming back to me and letting me know that you're able to sign in at this point. 

 

Now when you select a channel to stream, does the error come up at this point or when you click watch? 

 

Does it even try to do anything after selecting 'watch'? 

 

Did you try deleting the cache and cookies as mentioned above?

 

Also if you're still having an issue, then try in another browser to see if this helps. 

 

Let me know how it goes. 

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply
  • 38
  • 0
  • 7
pengedragon
On our wavelength
446 Views
Message 9 of 10
Flag for a moderator

Re: "An error has occurred. Please try again later"

still no change

 

very frustrating, especially when i can watch sky sports on my phone without a problem

of course i can watch the rest of tv anywhere on my pc but not on my phone Smiley Very Happy

0 Kudos
Reply
  • 21.02K
  • 771
  • 1.56K
Forum Team
Forum Team
314 Views
Message 10 of 10
Flag for a moderator

Re: "An error has occurred. Please try again later"

Hi pengedragon, 

 

Thanks for sticking with me on this Smiley Happy 

 

OK, the only other thing I can think of trying is following the steps in this post here: TV Anywhere - Sky Sports doesn't work - Solution

 

Another user seemed to have a similar fault and managed to resolve it by completing those actions. 

 

My fingers are crossed that this will work but let me know either way. 

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply