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ben5
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problem on login tv anywhere app

i am using . keep trying and said invaild usrename and password

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Re: problem on login tv anywhere app

Hi ben5, 

 

Thanks for your post and welcome to the forums. 

 

I'm really sorry to hear that you are having an issue logging in to TV Anywhere. This isn't what we like to hear and I'm happy to help resolve things. 

 

What make and model device are you using?

Have you tried deleting and reinstalling the app to see if this helps?

 

Some devices autofill the information and in doing so add an extra space on the end. If your device does automatically input the username and password try deleting this and retyping it in afresh. Has this made any difference?

 

Let me know how you get on.

 

Thanks,

Kath_F
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ben5
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Re: problem on login tv anywhere app

i am using sony Z2. no matter how many times i try still don't work. i cant get in to register page to rigester my device. what can i do?

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Re: problem on login tv anywhere app

Hi ben5,

 

Thanks for coming back to me on this Smiley Happy

 

I'm really sorry to hear that nothing has worked so far. Smiley Sad

 

As the device isn't supported by us, I'm not able to raise this up to the development team to find out what's going on so there are only basic diagnostics we can check.

 

As it's not allowing you to even sign in, it may well be an account issue though. 

 

Are you able to successfully sign in via anywhere.virginmedia.com using a PC / Laptop? 

Do you have any other Mobile or Tablet devices you could use to see if it allows you to log in?

 

Let me know.

 

Thanks,

Kath_F
Forum Team

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