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billstruth
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no option to register a device

i have just reinstalled windows 10 and i now have no tv.  I have no devices registered for some reason and no links work on the device settings page.  i am not getting the option to register a device either. what is going on?

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J0hn
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Re: no option to register a device

The fresh stall is seen as a new PC, but if you only had one device then you should still be able to register, are you using the same browser as before?
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Forum Team
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Re: no option to register a device

Hi billstruth, 

 

Thanks for your post and apologies to hear that you've not been able to re-register your device since re-installing Windows 10. 

 

As mentioned by J0hn, you'll need a new change to be able to re-register the device. I have gone in to the account and added a device change for you to use to do this. 

 

Using a PC/Laptop go to anywhere.virginmedia.com > My Profile > Device Settings. Remove the current registration by clicking on the Delete button. 

 

Once you've done this, using the device you are trying to re-register, open up TV Anywhere and log in. Try to stream Channel 4 and this should then prompt you to register the device.

 

Follow the prompts and this should should things out for you. 

 

Let me know how you get on. 

 

Thanks,

Kath_F
Forum Team

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