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yom968
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issue managing devices as it keeps saying i need to be virgin tv customer

I am trying to manage my account but it keeps coming up with the error message that i need to be a virgin tv customer even though i have logged into my account 

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Re: issue managing devices as it keeps saying i need to be virgin tv customer

Hi yom968,

 

 

Welcome to the Community and thanks for posting on the ForumSmiley Happy Sorry to hear that you are having problems managing your account online. 

 

Are you still having this issue? If you are, can you please provide me with further information so I can investigate this for you? 

 

How are you accessing the My Virgin Media page? (computer, laptop, tablet, mobile, etc...)

Have you tried to do this on an alternative device?

What browser are you using? Have you tried a different browser?

 

Please let me know and I'll look into this for you.

 

Thanks.

 

 


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