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baldyged
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im having problems with t6013 c4011 errors , new silverlight installed cookies set to always, regist

i cant get the sky sports working

changed sliverlight

cookies on always

registered new pc on web,

cant get it to work,

HELP!!

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Re: im having problems with t6013 c4011 errors , new silverlight installed cookies set to always,...

Hi baldyged, 

 

Thanks for your post and welcome to the forums. 

 

I'm sorry to hear that you are having an issue watching Sky Sports. 

 

Normally this happens if an update has gone through. 

 

Just so I can help further can you please advise me on the following:

 

What browser are you using?

Are you running the latest version of Silverlight?

What OS is your PC / Laptop running?

 

When logging into anywhere.virginmedia.com > My Profile > Sky Movies & Sky Sports is your device listed here? If so please remove it and then try to stream a Sky Sports channel via www.skysports.com. 

 

Has this changed anything?

 

Let me know.

 

Thanks,

Kath_F
Forum Team

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baldyged
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Re: im having problems with t6013 c4011 errors , new silverlight installed cookies set to always, regist

Hi

Thanks for replying,

 

windows 8.1

latest silverlight

Firefox

 

hope this helps

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baldyged
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Re: im having problems with t6013 c4011 errors , new silverlight installed cookies set to always,...

hi
removed pc and opened sky but still coming up with T and c errors
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Re: im having problems with t6013 c4011 errors , new silverlight installed cookies set to always,...

Hi baldyged, 

 

Thanks for trying that for me and coming back to let me know what happened. 

 

I've made some changes on this end. Can you please delete the cache, cookies and history on your browser and try again please. 

 

Come back again and keep me posted. 

 

Thanks, 

Kath_F
Forum Team

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