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glevai
On our wavelength
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Message 1 of 18
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error

i got this error message, and don't know why as it was working earlier before.Screen Shot 2016-09-16 at 16.38.28.png

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Grannyager
Dialled in
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Message 2 of 18
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Re: error

Yup, me too! Have rebooted the computer, signed in again but on all channels, that's all I get!

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Misshap
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Message 3 of 18
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Re: error

Same here. Just checked service status for my area and it says there's an issue on broadband and TV affecting TV Anywhere which produces an error on log in. It says they're aware and engineers are on the way, however it also gives an estimated 'fix' time of 6.10pm today and it's now 8.05pm. Hang tight and wait I guess. What area are you guys in? I'm in Edinburgh.
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Misshap
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Message 4 of 18
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Re: error

Edit : 'Fix' time now updated to 12.10 tomorrow. Must be a long journey for them...
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greenrivet
On our wavelength
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Message 5 of 18
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Re: error

am in portsmouth with same error at 2155 16/9/16 so here we go again........!!

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Cupids_Arrow78
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Message 6 of 18
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Re: error

I've been getting the same error as well since yesterday evening.

Where are people viewing the service status for their area. I'm in Birmingham
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greenrivet
On our wavelength
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Message 7 of 18
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Re: error

 
Customers may have problems using and accessing TV Anywhere and may see an error when logging in.
 

We have identified the problem and an engineer is on their way.

 

Reference no: F004754132

 
Fix estimate
17   September 18:10
 
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Cupids_Arrow78
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Message 8 of 18
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Re: error

The time has now been changed to 12:10 18th September 😡
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greenrivet
On our wavelength
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Message 9 of 18
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Re: error

the system recovered at 1800 and has now failed again with error msg at 1833 !

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greenrivet
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Message 10 of 18
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Re: error

 
Customers may have problems Accessing, Registering and Streaming TV Anywhere and may see an error v500
 

The problem is almost fixed - our engineers are carrying out their final checks.

 

Reference no: F004754132

 
Fix estimate
18   September 22:10
 
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