I'm really sorry to hear that you are having an issue with your device not registering correctly. I can certainly take a look at this for you.
I've not been able to locate your account so will need some information from you in order to help. I've sent you a private message requesting some information. You can find this by clicking on the plum colour envelope on the top right of your page.
Kath_F Forum Team
Tech fan? Have you read our Digital life blog yet? Check it out