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greenrivet
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device limit reached

had "'device limit reached"' for 24 hours now. have no access to device settings. get no answer from 150apart from a disconnected line after 17 minutes on hold. get grip virgin and consider customer support.

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Forum Team
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Message 2 of 6
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Re: device limit reached

Hi greenrivet, 

 

Thanks so much for your patience whilst we are looking in to this fault. 

 

Just to give you an update, the teams have been working on this and we hope to have a resolution soon. 

 

As a work around we are able to add a device change for you which will allow you to register the device however as soon as you log out, you will get the same error again. To get the change added, please give us a call on 150 / 0345 454 1111 and follow the options to speak to the Broadband Faults team. 

 

I know this isn't the best solution but it is only a work around until we can get things back to normal for you. 

 

Keep an eye on the sticky here for further updates: TV Anywhere Device Registration

 

Thanks,

Kath_F
Forum Team

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greenrivet
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Message 3 of 6
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Re: device limit reached

have called as indicated in your e-mail, and they advised the fix is the next few days. so fingers crossed.

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greenrivet
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Message 4 of 6
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Re: device limit reached

advised by help desk , fault will be fixed by 1700 today. fault still the same.

 

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greenrivet
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Message 5 of 6
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latest news "'device limit reached"' / registration issue

latest info on inability to watch any tv due device limit reached and device settings locked out so unable to change devices

registered is :- it was supposed to be fixed by 1500 wed 29th , this has slipped to 1500 thursday . but am advised 

it could take a further week, or if the wesite has to be rebuilt, it could be much longer !!   note, am advised its the same fault

origin that is causing the registration issue.       patience will be needed here and an alternate pastime to watching tv.

best rgds greenrivet

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Crockret
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Message 6 of 6
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Re: latest news "'device limit reached"' / registration issue

That we should have to share this information amongst ourselves while Virgin Media stay silent beggars belief.

As does the fact that they aren't able to rollback to when it "worked". Clueless.

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