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device could not be detected

I keep getting a message 'device could not be detected' when I am trying to watch any of the shows on TV anywhere. Anyone have an idea why this is, and how I can overcome this? I am using a UK VPN since I am out of the UK, but this works with all the BBC and ITV shows, no problem.

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Re: device could not be detected

Hi Bree, 


Thanks for your post and welcome to the forums. It's great to have you involved with the Community. 


Streaming from outside of the The UK is not allowed and we have restrictions in place to stop this due to licence agreements with broadcasters. 


If you are still having the same issue when you are back in the UK then let us know and we can certainly check things with you then. 


Apologies for any inconvenience. 



Forum Team

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