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tuck
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device change

just tried to change a device on tv anywhere , I removed my old laptop  done this ok , then tried to add my new laptop and got a message that I had used my allowance up for this month ? dose a delete count as a change  ?

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Forum Team
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Re: device change

Hi tuck, 

 

Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here. 

 

Apologies to hear you are having an issue trying to use TV Anywhere. Deleting a device doesn't count as a change however there are 2 devices showing as being registered.

 

I have added a device change for you so using a PC/Laptop go to anywhere.virginmedia.com > My Profile > Device Settings. Remove the current registration by clicking on the Delete button. 

 

Once you've done this, using the device you are trying to re-register, open up TV Anywhere and log in. Try to stream Channel 4 and this should then prompt you to register the device.

 

Follow the prompts on the screen and this will register the device for you and streaming will then commence Smiley Happy

 

Let me know how things go.

Kath_F
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