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Blacklaw123
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deleted devices by mistake

I deleted both my devices from my tv anywhere account. But, I forgot that I didn't have any device changes left. so now I'm stuck without any tv on my PC, which I need to watch the footie today?! Can anyone help me?

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Superuser
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Re: deleted devices by mistake


Blacklaw123 wrote:

I deleted both my devices from my tv anywhere account. But, I forgot that I didn't have any device changes left. so now I'm stuck without any tv on my PC, which I need to watch the footie today?! Can anyone help me?


As there is no webchat support on a Sunday you should ring 150 from a VM phone / 0345 454 1111 from any phone -> Option 1 -> Confirm your details -> When put into the menu choose to report a fault (Option 2) then report a TV fault. Ask them to activate an additional device change slot for you this month. Once they've done that, add back your device.

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.

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Superuser
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Re: deleted devices by mistake


Blacklaw123 wrote:

I deleted both my devices from my tv anywhere account. But, I forgot that I didn't have any device changes left. so now I'm stuck without any tv on my PC, which I need to watch the footie today?! Can anyone help me?


As there is no webchat support on a Sunday you should ring 150 from a VM phone / 0345 454 1111 from any phone -> Option 1 -> Confirm your details -> When put into the menu choose to report a fault (Option 2) then report a TV fault. Ask them to activate an additional device change slot for you this month. Once they've done that, add back your device.

- - - - - -
Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Forum Team (Retired) BenD_H
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Re: deleted devices by mistake

Hi Blacklaw123,

 

Thank you for coming in, welcome into the Community Smiley Happy

 

accidents happen and we're here to help Smiley Happy I can see that Shelke has been able to help here, have you been able to call in and get this sorted?

 

Many thanks and all the best.

Ben


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