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richtin
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cannot sign in

Right, keep trying to sign into my virgin media account, so I can watch sky cinema on my pc. Everytime I try I get told my password/username is wrong. I know my user name is right because I can go through security to get to the change password option. I then change my password, but get told there has been an error and then get passed back to the change password option. 

 

I have tried this on Chrome and Opera but both do the same thing and it is driving me nuts.

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Forum Team
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Re: cannot sign in

Hi richtin, 

 

Thanks for your post and apologies to hear you're having trouble signing in to the Sky websites. 

 

Just to double check there is no issue with the Username and/or password can you try logging in to TV Anywhere first. 

 

Double check to ensure you are also using the account Primary Details as well as clicking on the VM logo before signing in via Sky Cinema. 

 

Keep me posted on how you get on. 

 

Thanks,

Kath_F
Forum Team

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