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rghnaish
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can't login to VirginMedia and password reset not working

hi all

I can't login to VirginMedia service account (for TV Anywhere) and the password reset function is not working for me...or for the offshore customer support team.

I have had three 40-minute calls to VirginMedia's offshore help service (but customer support and technical support) who cannot solve it, so pls don't even suggest I contact them again!

Just maybe the issue is connected to the fact I moved our virgin.net email addresses back to VirginMedia servers rather than the TalkTalk ones. But my username login for Virginmedia is actually a non-virgin.net email address, so perhaps that is a red herring.

Any great advice would be warmly welcomed!

 

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Re: can't login to VirginMedia and password reset not working

Thanks for your post rghnaish,

 

Really sorry to hear about the issue experienced with our TV Anywhere service.

 

The log in for this would need to be the same primary email address and password used to log into My Virgin Media. Have you tried logging into your My Virgin Media account with these same details?

 

Hope to hear back from you soon,

 

Nat_J


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rghnaish
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Re: can't login to VirginMedia and password reset not working

hi Nat

Yes, I can't login to My VirginMedia account or TV Anywhere using my Virginmedia email address and password.

Nor can I reset it, since it just sends me round in a loop. Enter your password, tell me you're not a robot, enter, now tell me you're not a robot, enter, now tell me you're not a robot......

I have also tried Chrome, Firefox, Safari and IE browsers.

Any tips?

cheers

Richard

 

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Re: can't login to VirginMedia and password reset not working

Thanks for getting back to me Richard,

 

Sorry to hear that this is still causing you some trouble.

 

I've sent you a private message so that we can chat some more.

 

Hope to hear back from you soon,

 

Nat_J

 

 


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rghnaish
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Re: can't login to VirginMedia and password reset not working

thanks Nat

I have replied to your message

cheers

Richard

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Re: can't login to VirginMedia and password reset not working

Thanks Richard,

 

Just replied back. Smiley Happy

 

Speak soon,

 

Nat_J


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