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For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 609 Views
  • 0 replies
  • 3 kudos

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 25067 Views
  • 185 replies
  • 1 kudos

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 609 Views
  • 0 replies
  • 3 kudos

TV Go app not working on iPad

Hi, I’ve just joined Virgin and I’m unable to log into the Virgin TV Go app on my iPad - iPad is up to date re: software. The app is working on my iPhone but just keeps saying service is unavailable please try later. Any help would be greatly appreci...

Pete111 by Joining in
  • 262 Views
  • 3 replies
  • 0 kudos

I cant connect my phone to my virgin box to stream

I am unable to stream from my phone to my v6 box I have a Samsung A14 rhis problem started today ive also tried my Samsung A70 and apear to have to same problem both of my V6 boxes show up on both phones but they are grayed out .I was sent a new box ...

Virgin tv go not working

If someone can help that would be great. I have been in contact with support and they cant help and I have to authenticate everytime which take 3 hours just to start and then nothing gets done. Upgraded my package to allow tv. Now I cant watch any. T...

Clachr by Joining in
  • 682 Views
  • 10 replies
  • 0 kudos

Locked out sky sports

About a month ago I was locked out of getting sky sports on my ipad, eventually got through o some one who told me I needed to upgrade to HD. I don’t know why I had to do this as I had been watching for many years with out HD, I upgraded, have been l...

BBarton by Joining in
  • 539 Views
  • 7 replies
  • 0 kudos

Tv Go

Has anyone else noticed the scroll bar is missing on the new windows 11 virgin tv goyou can’t scroll through live channels or list of on demand channelsplease help

S06622 by Tuning in
  • 1511 Views
  • 16 replies
  • 0 kudos

TV Control App

HiI am trying to log into the TV Control App but it does not recognise my email address. I know my email address is correct as i use it every dayLast Friday i had a new tv box installed as the hard drive went corrupt on the previous box.The Virgin TV...

Can’t connect to TV Go app on iPad air.

Hi,  I’ve looked at previous posts but nothing working so far. I’m unable to play live TV or watch any shows on the TV GO App, on a new iPad Air. Message says: not available- sorry can’t play this at the moment.  Can still play live TV on old iPad mi...

Leecaley by Joining in
  • 332 Views
  • 5 replies
  • 0 kudos