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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 487 Views
  • 0 replies
  • 3 kudos

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 24860 Views
  • 183 replies
  • 1 kudos

Unable to log into Virgin Go app.

I'm unable to log in to the Virgin Go app, I always get an error message Oops that hasn't worked. Also I can't log in to the browser version either. My email has been verified and I'm able to log into My Virgin both on the app and website.

julesg21 by Joining in
  • 466 Views
  • 3 replies
  • 0 kudos

No Eurosport cycling

On the virgin tv go app recently I’ve tried watch some cycle races on Eurosport but when I go, it says ‘Unavailable’ it’s clearly particular cycle races as on Eurosport 1 at the same time I can see whatever sport is playing then; and as soon as the r...

Virgin TV Go Sky Sports

I cannot use the sky sports app on my phone due to it saying it has reached the device limit. But I can use TV Go no issue on the VM app

Cleared PC cache, now TV Go has no channels

A PC security check cleared my cookies & cache yesterday, now on TV Go (logged in as usual), I have no channels nor any connected boxes.I can't find the app in any Install/Remove function to be able to delete it and start again (the shortcut to the a...

Resolved! Login to Sky Sports & BT app on LG TV

Hello!I'm considering moving to Virgin & taking the package with Sky Sports.Can anyone confirm if they are able to login to the LG TV Sky Sports app with Virgin Media credentials?  Or is that  app just for Sky Sports subscribers.And with BT Sport - d...