Hi, we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...
You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...
Hi, I'm getting the same error message but when I check my list of devices there are none there. [MOD EDIT: Post split to create own thread]
Can’t watch sky sports away from home despite subscription, always get the following displayed - tried iPad, laptop and phone
When I log in to the app on my iPad it just says “Oops - the service isn’t available at the moment. Try again in a few minutes”. Happened for days. iPad software and app up to date, app works on my phone. Any help? Is there any iOS too old to work?
Hi I have recently had a 360 box but am unable to watch any of my recordings on any device except for my tv, also it is not letting me register any devices.
Hi,Whenever I try to watch a recorded show in my S22 Ultra I get the error 'Not available Sorry - we can't play this at the moment 1', please can you advise how I can fix this? I don't get this error on my Samsung Tab S6...Thanks,Lee
Having a problem where I have my devices registered but unable to watch as "need to register device". Any help gratefully received.
When using the TV Go app on PC, film 4 audio description is on. Audio Description is missing from the drop down menu. It has only a subtitles switch and so AD cannot be switched off. It is set off in global settings. The same applies for both chro...
I recently moved to a new house and have a TV 360 box in the main reception room. I'd like to watch TV in a spare/second room, but unfortunately am not able to run cable through the house (rental). I use TV Go on my laptop and tablet regularly. Is th...
Hi, I hope that somebody can help please.I've been accessing Sky Sports through the sky sports app without issue for ages. Last night I decided to put the football on while I was dealing with some emails and got the error code along with the message ...
HiI cannot use my iPhone as a remote control. When selecting ‘Living room’ I just get a constant whirling circle. It was perfectly fine up till now. My iOS and app is up to date. I can see the programme guide, Recordings and Watchlist on my iPhone...
