Hi, we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...
You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...
I have BT Sport as part of my VM Package. Each time that I watch BT Sport I am asked to register the device and it wont work until I do. I originally registered BT Sport on my laptop and try to log in using the same laptop, but it wont work. Why do I...
HiPlease help, my primary email/account is ntlworld, yes I’m that old!I’m not able to log into the Virgin TV go app anymore; the email and password are valid because I can log into email and My VirginMedia.Any ideas why all of a sudden I can’t log i...
can someone do this for me please? fed up of having to replace a device everytime i use the same browser
I have a problem running Sky Sports App in that when it loads it comes up with an Error Code and says retry again later.This is not a problem with Cache/Cookies/Version as I get the same error on my MacBook (which has worked for years with no problem...
Exactly the same problem here. Only with BT Sport 1 on my iPhone.Trying to watch the Brighton v Everton game on two different iPhones, same error as above. Happened last month too on mobile data, it’s also the same when connected to wifi. can watch o...
Hi Virgin. I have a question over subtitles on Sky demand US shows like One Chicago, SWAT etc. Subtitles on TV GO are so hit and miss I was wondering what the issue is. Some weeks all the 3 One Chicago shows have subtitles last week there were none ...
HalloThere is no video and only sound when using Virgin go.I am able to view video using other apps e.g. YouTube, BBCplayer etc.Thank you
Hiwhen I try to login to the Virgin go app, it says my email/password isn’t registered. I’m new to virgin media and all is great except this. I’ve reset my password etc but still saying wrong
Did this get fixed, I have been trying on and off for 2 days to get on the TVGo online using a Windows 11 laptop. It all seems OK until I want to watch something, best I can get is sound but a frozen picture. The device I am using is registered. I ha...
I have changed my tv package to include some sky sports channels, I can see the new channels on the tv but cannot see them in the Virgin go app. When I try and view the sport channel it tells me to go to the sky sports app.I don’t want to do this. I ...
