Hi, we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...
You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...
Hi, I have the TV GO app on my laptop and it works fine until I connect to my tv using HDMI l. The picture and audio stutter and freeze as soon as I try and use the app when connected to the TV with HDMI.
Can you reset my devices? Same problem. Every time I log on from PC it says it's a new device and I have to register it again. Now it has locked me out till May 17th.
I have Virgin TV Go App installed on my Windows 10 laptop which is already a registered device with my virgin account.Every time I try to watch live TV through the APP it asks me to register the same device (i.e. replace a device) - I now have this s...
Good MorningSince yesterday, every time I try to watch Virgin TV Go on my PC it asks me to register the device even though it had already been registered and working fine. I've now reached my limit of devices even though I'm using the same devices I ...
Sorry to bring this back up again but having re subscribed and lost the tnt channels, I have kept the sky sports channels just tried to log back in today to watch sky sports main event (super Sunday football match) on the virgin go app on my iPad it ...
Hi Lee Hope you can help but I have the same issue as above. I can log into my VirginMedia account t fine, but using the same credentials I can’t log in to my TV Go on my iPad. I get the “can’t log on using sub-accounts” error message. Any ideas h...
I have no trouble getting Sky Sports on PC, iPad and iPhone. I cannot get it to go past the black loading page and blue ‘you need Sky video player’ page on my laptop, though. I have the player of course. Two of my other devices say I have three avail...
I have installed Virgin TV Go on my Samsung tablet, my Samsung smartphone and my Windows 11 laptop. I am able to watch live programmes on all devices and recorded programmes on the two Android devices. However, when I attempt to watch exactly the sam...
I am able to sign in to sky sports app. When I click a video it says it is on unavailable.it does not register my device in the list of devices. Sky is ok on box help!!matt
