Hi, we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...
You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...
I’m trying to use Virgin Go on a Samsung Smart TV, but once I’ve reached the relevant webpage and logged in, the channel guide displayed can’t be scrolled through. It remains fixed on the opening page. As this is a new device, I’ve registered it on m...
I am having trouble signing into Virgin Go on my phone. I have access on my laptop and van access my account details on my phone but keep getting an error message saying that my email and or password are incorrect. I previously could access on my pho...
Im trying to watch SkySports on my iphone. I only have 2 devices registered. 1 is iphone 1 is ipad. The iPad works fine. When i log in and click to watch SkySports i get a error device limit reached.
Any suggestions how to log on to TV Control app. It had been working fine on my iPhone and Samsung tablet, yesterday it asked me to log in and I then get an error message. Have checked the hub, turned everything Off and on again and reset password. S...
Can I still watch recordings and live matches on the go via the app? If so, how? (I tried recently and got a message saying “not available”). If not, why not? It was a great feature with BT sports.
I have an issue, since my new hub was installed and no longer able to access live TV on the app and it’s only showing a small number of channels and says my profile is not supported on the app.. I never had an issue before the new update.. Any ideas?...
Hi,I currently use NOW and the Discovery+ app for sky sports and tnt content but I am considering moving to Virgin Media Stream.Can anyone tell me if I can view on demand content for either sky sports or TNT via the box or through the TV Go app? I kn...
Just started getting this error when trying to watch recordings on App. I can see then click but get following error message Not available Sorry - we can t play this at the moment (LicenseErrorCode. License. Invalid). I have restarted both my box and...
I just started watching chucky tv series yesterday 11/10/23. And VM go had season 1 and 2. I just finished season 1 and was about to start season 2 and it's disappeared. How can I watch?
Any chance of more options in the subtitles like size and background as they are huge and the black background covers a lot of the screen I would like the option to lower the size and remove the black background most of the other streaming services o...
