Hi, we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...
You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...
When I try to watch TV on Virgin TV Go on Safari version 17 on a MacBook Pro 2019 I get:Not AvailableSorry - we can't play this at the moment 3016It works fine on my iPhone but on my MacBook it always asks me to register the device but never actually...
Need some help with device management. Specifically using Virgin on the Go then sky sports (I have the full tv package).I've got virgin on the go on my ipad and my iphone.Works fine. So I have 3 devices left that I can register for 'on the go'.I am ...
Hi, why is my TV Go app not working. It says I am on a shared account and there are no channels or listings. I have a code number as the login details. After hours/days/months trying to contact Virgin all I have is them asking me to uninstall then re...
Has anybody had a resolution to make the TV Control app work for a Tivo box. Keep getting the can’t find a TV account since I renewed! Always had it on the iPad!
I am having problems accessing Sky Sports. I used to use Chrome as my Default Browser and I could access Sky Sports via URL or via TV Go.Then something made me switch to Edge (I know, shoot me now! ) and everything was fine.........until recently.Now...
Hi I wonder if someone can help I tried to sign in to TV Control and I keep getting that no account can be found don’t understand why never had this problem before Box seems okay can still access recorded programs etc
Still waiting for a fix to the problem that it seams a lot of us have, come on Virgin Tech Team get it fixed!
Hi. I am new to Virgin TV (and starting to regret it...........) Anyway, my question is, I am in my office at home so have no TV but thought i'd be able to watch Virgin TV GO. I've gone into the app but it is saying "TB box could not be reached" w...
Hi, I'm a Sky Sports subscriber trying to watch on my PC. The Virgin TV Go app directs me to Sky Sports' own player but it keeps giving me the error message "We are really sorry but something went wrong. Please try connecting again. Error Code: VGC-4...
