Hi, we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...
You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...
Hi Lee Hope you can help but I have the same issue as above. I can log into my VirginMedia account t fine, but using the same credentials I can’t log in to my TV Go on my iPad. I get the “can’t log on using sub-accounts” error message. Any ideas h...
I have no trouble getting Sky Sports on PC, iPad and iPhone. I cannot get it to go past the black loading page and blue ‘you need Sky video player’ page on my laptop, though. I have the player of course. Two of my other devices say I have three avail...
I have installed Virgin TV Go on my Samsung tablet, my Samsung smartphone and my Windows 11 laptop. I am able to watch live programmes on all devices and recorded programmes on the two Android devices. However, when I attempt to watch exactly the sam...
I am able to sign in to sky sports app. When I click a video it says it is on unavailable.it does not register my device in the list of devices. Sky is ok on box help!!matt
I have the sky sports package which I can watch fine from the TV. However the minute I try to watch it on the go it says I need a Sky pin which I have not received to be able to watch it from my devices. It doesn’t let me add devices either from my v...
Can I watch live football (TNT Sport) on my phone (via TV Go) whilst on holiday in Cyprus?Seems to be blocked, but wondered whether it was just something I can configure or not.TIA
TVGO used to be fine, but now it’s terrible. The picture is lagging all the time, constant frame skips. It’s been weeks now since it’s been like this. Are you actually going to fix it? Like cmon, £90 a month isn’t good enough for good services or wha...
Another account here where we cannot get Sky sport on the Virgin Go app on our iPhone or iPad. Anyone managed to resolve this.?
I’d like to use the Virgin TV Go app to watch my recordings when I’m not at home. I thought this was the whole point of it - “on the go”. Unfortunately this doesn’t work. It only works when I’m on my home network! Surely this is not intended behaviou...
