Hi, we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...
You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...
HiI have the same problem as others have had with TV go ... Every time I log in and try to watch something it asks me to re-register the same device until all my options have been used up. Please can you reset my account and explain to me how to avo...
HelloJust moved house and have retained my @blueyonder.co.uk email/username but when I try to log on to the TV Go App I get a message "My Virgin Media account no longer valid". I have tried re-registering on the TV Go app under a new email address (...
For the last couple of months the TV Go app has not played recordings.It did use to, I'm not aware of any changes to my home set up or mobile since it last worked.I can control the TV, set recordings, delete recordings, but it when i try play a recor...
I have just joined Virgin, I have downloaded the Virgin TV Go app but when I try and sign in, I get the message "Service not available".I have deleted the app and reinstalled, I have disconnected and reconnected to my virgin broadband and nothing wor...
Can anyone tell me how to turn off the audio description (AD) on the Virgin TV GO PC App?I have it turned off on settings but it keeps playing on STV with no way to turn it off.
Should have read forum firstlooks like I am yet another customer who's signs up for Sky sports & Cinema but never gets past pending stage.spent ages on chat to be told has to be dealt with by another department 24-48 hours.should have stuck with broa...
sky cinema movies on demand (live does not) stutters on the virgin tv go website (chrome/edge) and also the virgin tv go APP(i am accessing via a windows 11 laptop)is it just me ? there any solution to this?
Why do I keep getting the device reset error? I am using the same device. I am trying to use the online chat but the link does not work. I see the device reset issue is a constant problem for people using TVGO. It is so frustrating that you cannot se...
I can't log into TV Go via the app on either ipad or android or via browser. I can login perfectly fine to myvirginmedia and my mobilemyaccount. I can even select the Virgin TV GO link via my virginmedia which takes me to the TV GO sign in. On the ip...
Has any got any ideas regarding resetting my password on Virgin go app? I can watch every single channel except sky Sports?? When I try to reset my password , the link to the reset says link expired? Even though I’ve just opened the email?? Virgin su...
