TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 890 Views
  • 0 replies
  • 3 kudos

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 25594 Views
  • 185 replies
  • 1 kudos

Resolved! Cannot watch Virgin Go on 3G/4G

HiI can watch virgin on Wi-Fi, but as soon as I switch to mobile data it says that I need to enable location services. When I go to settings it says that location services are enabled whilst using the Virgin go app. However, this does not seem to reg...