Hi, we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...
You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...
Hi so when i try and use my virgin tv go app as a remote for my tv it will not connect to either my bedroom or living room tv. i cannot use the remote as it is damaged and i have tried to order a new remote but it gives me an error message saying pag...
I'm getting the same issue.Same WIFI network as the TV Box but says that it's not online. Tried rebooting the box but same issue
I’m having a continuous issue with the TV Go app. Whenever I try to watch a recorded programme on my ipad it won’t connect to the tv box “turn on virgin tv box” (despite the box being on). The same when I try to use the app to watch a recorded progra...
Hi, we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...
Hi, I’ve just joined Virgin and I’m unable to log into the Virgin TV Go app on my iPad - iPad is up to date re: software. The app is working on my iPhone but just keeps saying service is unavailable please try later. Any help would be greatly appreci...
I had to reset my cookies and browser data a couple of times because of some malware, this has now left me with 5 devices registered and (0 of 3) Available changes. I have done a web chat but they said that they cannot reset devices. Is there a way t...
I am unable to stream from my phone to my v6 box I have a Samsung A14 rhis problem started today ive also tried my Samsung A70 and apear to have to same problem both of my V6 boxes show up on both phones but they are grayed out .I was sent a new box ...
Hi, Can you tell me if you can access TNT sports on a phone or tablet?Thank you
If someone can help that would be great. I have been in contact with support and they cant help and I have to authenticate everytime which take 3 hours just to start and then nothing gets done. Upgraded my package to allow tv. Now I cant watch any. T...
About a month ago I was locked out of getting sky sports on my ipad, eventually got through o some one who told me I needed to upgrade to HD. I don’t know why I had to do this as I had been watching for many years with out HD, I upgraded, have been l...
