Hi, we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...
You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...
For the past two days I have not been able to connect to the TV 360 box. The message says it is offline. But it is online and connected to the internet. It’s just the app won’t connect.This is urgent as I use it to control my mother in laws channels....
I have registered the maximum 5 devices allowed for using the Virgin TV Go app, but every time I try to use the app on any one of these devices I'm informed that I have to delete one of the devices I have registered. This is so frustrating!!!!
So, just got Virgin installed this morning. Installed and launched the Tv Go App and attempted to register my device. Error message saying ‘We can’t play this at the moment 1003’It won’t register my device!
When I try to watch my recordings on my Virgin TV Go App, it keeps saying " Sorry, we can't play this at the moment 1" How can I fix this?
Hi, I’ve recently purchased an android 12 in car screen, when trying to login to the Virgin Tv Go App it constantly displays a service unavailable please try again in a few minutes message. Have uninstalled and reinstalled the app, works fine on my m...
Hi I took over my dad’s account in November, as he sadly passed away in October. I got to keep existing email address & password & tried the virgin on the go app which allows me to login but I can’t watch anything for some reason. It comes up shared ...
Hi - i've tried to log in to TV Go on the laptop today (first time since been "upgraded" t 260, and al i'm getting is error codes.Mainly - Not Available: Sorry We Can't Play This At The Moment 0However, i can hear the programme being played, and I ca...
I get three days of registering same device then get locked for rest of month
My phone is one of the 5 registered devices I have for the tv go app but is not being recognised - please help!
MS Store does not find a meaningful item for 'virgin TV go', which is what the virginmedia download link points me to. So where is the correct installation process documented?
