Hi, we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...
You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...
I have Virgin TV Go App installed on my Windows 10 laptop which is already a registered device with my virgin account.Every time I try to watch live TV through the APP it asks me to register the same device (i.e. replace a device) - I now have this s...
Dear allOn the app in the browser it keeps saying maximum devices reached and no more changes allowed for the month. I have stopped cookies and cache being cleared from the following sites / urls: virginmedia.comvirgintvgo.virginmedia.comspark-prod-g...
I can see there are a few threads with a similar issue to mine but none of those have a resolution which is avaiable to everyone - they require private messages.My problem is that I can't use TVGO on any of the registered devices. I have 3. Each of t...
Hi, I have the TV GO app on my laptop and it works fine until I connect to my tv using HDMI l. The picture and audio stutter and freeze as soon as I try and use the app when connected to the TV with HDMI.
Can you reset my devices? Same problem. Every time I log on from PC it says it's a new device and I have to register it again. Now it has locked me out till May 17th.
I am getting upset and fed up that all of a sudden some of my recordings will not play on either my iPad or iPhone! They are all on the same network and it had been working fine but for a few hiccups. This though has greatly impacted me. I’m a disabl...
Good MorningSince yesterday, every time I try to watch Virgin TV Go on my PC it asks me to register the device even though it had already been registered and working fine. I've now reached my limit of devices even though I'm using the same devices I ...
A number of posters have commented on issues with Virgin TV Go and problems watching live TV, including premium sports channels. I have the same issue but haven't seen a resolution in the previous posts I have read. I use TV Go when away on holiday, ...
Sorry to bring this back up again but having re subscribed and lost the tnt channels, I have kept the sky sports channels just tried to log back in today to watch sky sports main event (super Sunday football match) on the virgin go app on my iPad it ...
