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Wrong Aspect Ratio on TVA Android App

This certainly applies to the Asus Nexus 7 2012 Edition. Not tried it on any other.

 

To be fair to VM, I don't know if it's an app issue or a Nexus-specific one.

 

http://postimg.org/gallery/884tiyva/

 

The image on the right is the one displayed on the Nexus. The one on the left is how it should look. (I altered it myself.)

 

My one pet hate is having a TV picture in the wrong aspect ratio so I cannot use the streaming part of the app at the moment.

 

Anyone got any thoughts?

Thanks.

 

(PS. Still can't attach images to posts Smiley Frustrated)

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Message 12 of 15
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Re: Wrong Aspect Ratio on TVA Android App

This issue has now been fixed. Not sure it if a fix was implemented in the same update that made it compatible with KitKat or it was the KitKat update that fixed it. But whichever it was, it's working as it should now.

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Re: Wrong Aspect Ratio on TVA Android App

Hi TiVoFan,

 

Sorry for the delay in getting back to you. 

 

Does this happen on all programmes you watch through the App?  

 

Keep me posted.  Smiley Happy


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Re: Wrong Aspect Ratio on TVA Android App

Hi there!

No problem. I know you're all busy.

Yes, it does.
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Re: Wrong Aspect Ratio on TVA Android App

Hi TiVoFan,

 

Looking at the 2 pictures you have sent, both are appearing exactly the same from this end Smiley Frustrated

 

Not sure if it's the systems we use.

 

Did you download the app from within the playstore?

Has this been happening since you installed the app?

 

Thanks,

Kath_F
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Message 5 of 15
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Re: Wrong Aspect Ratio on TVA Android App

Hey Kath.

 

Try clicking on the pics for a larger version then look at the BUG (channel logo) in the top-left. It should be a circle. In one it is but in the other it isn't!

 

Yes, properly-downloaded app.

Yes, since install.

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Re: Wrong Aspect Ratio on TVA Android App

Hi TivoFan,

 

I have clicked to enlarge but for some reason the systems here aren't showing anything different Smiley Frustrated

 

I would suggest giving the team a call on this one. They will be able to re create the fault on their test devices and give you a resolution at the same time. You can reach the team on 150 / 0845 454 1111.

 

let us know how the call goes Smiley Happy

Thanks,

Kath_F
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Message 7 of 15
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Re: Wrong Aspect Ratio on TVA Android App

Well they are definitely different. Here's a close-up of the bit demonstrates the problem the best.

 

http://s26.postimg.org/p7uqgrvm1/ARissue.jpg

 

Anyway; yes, I will give them a call. Do I just ask for the "Tivo team"?

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Re: Wrong Aspect Ratio on TVA Android App

Hi TiVoFan,

 

How are things looking today?

 

Did you get through to us ok?  Let us know how you got on.  Smiley Happy

 

 


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Message 9 of 15
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Re: Wrong Aspect Ratio on TVA Android App

Hi Collette!

 

Yes, I did get in touch; with a nice chap called Andrew who, as he told me, was actually reading these forums yesterday and spotted this very thread Smiley Happy

 

So, they're on it!

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Re: Wrong Aspect Ratio on TVA Android App

Happy to hear this TivoFan Smiley Happy

 

If you gt any information about this then please let us know by updating the thread so if any other customers get this issue they will have your thread to refer to in getting it fixed Smiley Happy

 

Thanks,
 

Kath_F
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