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davea2413
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Win 10 and Sky app device change problem

Hi,

I have Windows 10 on my Pc and have had a new ISO (version) 3 times.  Each time the Sky app registers this as a device change, meaning I cannot watch TV through TV anywhere.  Its a wee bit irritating, knowing I haven't changed the device - its the same PC.  Any suggestions?

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Re: Win 10 and Sky app device change problem

Hi davea2413, 

 

Thanks for your post and apologies for the issues you are having using TV Anywhere. 

 

Whenever you update your OS, for some reason the app assumes you are using a different device so therefore you would need to re register it. 

 

If you first, log in to anywhere.virginmedia.com > My Profile > Device Settings

 

Delete the device from there. 

 

Go to My Profile again > SKy Movies & Sky Sports and do the same removal here too. 

 

Once you've done that, on Windows 10, TV Anywhere will work on Firefox. Open this before re registering the device for TV Anywhere. 

 

Once it's working on TV Anywhere, go to the Sky Movies ( http://www.sky.com/tv/channel/skymovies ) / Sports ( http://www.skysports.com ) websites and select a channel to stream. This will re register the device for use with Sky. 

 

If you have any further issues, let us know.

 

Thanks,  

Kath_F
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