I'm afraid this isn't actually a fault. The app is only able to connect via wifi.
We've fedback the suggestion of making it available ton 3G/4G a while back but nothing has been mentioned as to whether this will happen.
I hope you fed back the fact that many people are annoyed at the mendacity of callling an app requiring a wi-fi connection to actually stream video TV "Anywhere", when universal and blanket Wi-Fi coverage is still very far from becoming a reality.
I too was amazed that it wasn't viewable over 3g/4g. I knew before I joined virgin that it was only WiFi,but I can't see why it can't be on 3g too? The Sky go app is superb,surely if Sky can do it you can too? Rights arguments or not,it can't be that hard. I appreciate that your 'anywhere' name is just that but it's extremely misleading,perhaps 'Virgin TV Anywhere over WiFi' would better reflect this.
Not a great marketing name I grant you,but definately would accurately describe your service for your customers.
I am surprised that the rights agreements differentiate between me sitting in a café streaming over a public WiFi network or a 3G/4G connection. I'm using the same device from the same place so surely the ‘mode of transport’ is irrelevant to the owner of the copyright. If anything, I would have expected them to be more concerned about streaming over wired or WiFi networks as it would lend itself more to public showings on large screen devices than a typical 3G/4G connected device.
I imagine part of the reason it's WiFi only is because at least that way Virgin can ensure streamers are in the UK; with 3G/4G it's probably more difficult, especially if the mobile network allows use of their overseas operations without counting that as Roaming.
Another consideration, I guess, would be Data Plans. Yes, there are unlimited plans, but most people up until 4G have been on up to 5GB; now networks are operating cheaper deals for higher/unlimited use, it'll become less of an issue to be sitting on a 4 hour train journey streaming Syfy Channel