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MotoMatt
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Why can't I watch Wayward Pines on demand?

Hi,

 

TV Anywhere says Wayward Pines (on Fox) should be available to anyone with a M+ or above package. I have the M+ package but when I try to stream the show, I get a "Channel not available" message box with an error code of 110, saying that I need to upgrade to the L package. Any suggestions!?

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Re: Why can't I watch Wayward Pines on demand?

Hi MotoMatt, 

 

Thanks for your post and welcome to the forums. It's great to have you here. 

 

I'm sorry to learn that you are having an issue trying to stream Fox. 

 

Fox was originally for L customers and above but we've recently been able to repackage it to the M+ Smiley Happy If you refresh the cache, cookies and browsing history to your browser, go to the TV Listings and select M+ from the drop down menu to the right of the listings. 

 

Once you've done this done channel 157 show up? If yes, try streaming it and let me know what happens. 

 

Speak soon,

Kath_F
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MotoMatt
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Re: Why can't I watch Wayward Pines on demand?

Hi Kath,

 

Thanks for your reply. I tried your suggestions and it didn't help. The problem isn't that I can't see FOX, I can see it in the listings and stream live TV fine. It's the On Demand service that doesn't seem to be working. I've tried to watch Walking Dead and Wayward Pines and each time I get the dialog box popup to tell me I need to upgrade to the "L" package.

 

As a side note, I can watch Wayward Pines on demand via my TiVo box just fine.

 

Cheers,

Matt

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Re: Why can't I watch Wayward Pines on demand?

Hi Matt, 

 

Thanks for coming back to us on this. My mistake, it looks as though I got the wrong end of the stick.

 

I've raised this up with the relevant team for you. They usually take around 10 days to come back with a resolution but once they come back to me, I'll be back in touch to check how things are Smiley Happy

 

Speak soon, 

Kath_F
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MotoMatt
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Re: Why can't I watch Wayward Pines on demand?

Hi,

The issue seems to be fixed now, so thanks for your help.

Cheers,

Matt

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Re: Why can't I watch Wayward Pines on demand?

That's great news Matt. 

 

Glad things are working now for you. 

 

If you have any further problems, come back to me and let me know. 

 

Take care, 

Kath_F
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