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Aboo1980
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When will technically issues be resolved?

Hi 

when will the technical issues be resolved as still having problems accessing virgin media through my iPad. 

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Re: When will technically issues be resolved?

Thanks for getting back to me with your account information Aboo1980,

I've had a look at everything from this end and it does look as though there are some issues present via your equipment signal levels, which may be causing some trouble trying to connect to the TV Anywhere service.

I'd like to arrange for one of our field engineers to come out and investigate this further.

I've sent you a private message so that we can get this booked in.

Hope to hear back from you soon,

Nat_J


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Re: When will technically issues be resolved?

Hi Aboo1980,

Further to your query via private mail as to why an engineer visit would be required. The equipment signal levels are out of spec at the moment, therefore, this may be the reason for the interference experienced. The engineer will be able to run through some checks with you to ensure all is as it should be.

Let me know how the visit goes and if I can be of further help,

Nat_J


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noisii
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Re: When will technically issues be resolved?

Any ideas when they will be fixing the tv anywhere app for the iPads as it's been two days already. 

Lynn

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Re: When will technically issues be resolved?

Hi Lynn, 

Thanks for your post and apologies to hear you were having an issue with the fault that was ongoing. 

This has since been resolved. Are you still having an issue or are things resolved? 

Come back and let me know.

Thanks,

Kath_F
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