Menu
Reply
  • 2
  • 0
  • 0
jimmypilnick78
Joining in
95 Views
Message 1 of 4
Flag for a moderator

Watching channels

When I try to watch a channel on on the go, all I get is a white blank screen.

0 Kudos
  • 21.02K
  • 771
  • 1.56K
Forum Team
Forum Team
65 Views
Message 2 of 4
Flag for a moderator

Re: Watching channels

Hi jimmypilnick78,
 
Thanks for your post and welcome to the forums. It's lovely to see a new face in the crowd Smiley Happy
 
In order to help you resolve this, we will need some more information. Are you using the Online or App version of TV Anywhere?
 
If online version:
What OS is your PC/Laptop running?
What browser are you using and which version is it?
What version of Flash Player are you using?
Do you get anything different if trying another browser?
 
If app version:
What is the make and model of your device?
What OS is the device running?
Have you used the app on this or any other devices previously?
 
Are you trying to use the app at home or away from home?
Are you connected to a wifi network?
 
Apologies for all the questions but they will help us to help you Smiley Happy
 
Come back to us soon.
Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
  • 2
  • 0
  • 0
jimmypilnick78
Joining in
56 Views
Message 3 of 4
Flag for a moderator

Re: Watching channels

Hi Kath and thanks for the reply.

I have solved the problem. It was something to do with the flash playerbut everything is working normal again.

 

0 Kudos
  • 21.02K
  • 771
  • 1.56K
Forum Team
Forum Team
34 Views
Message 4 of 4
Flag for a moderator

Re: Watching channels

Hi jimmypilnick78,

 

Thanks for coming back and letting us know things are resolved now. Smiley Happy

 

If you have any further issues you know where to find me. 


In the meantime, don't be a stranger around the Community! Feel free to browse through the Boards and jump into a thread if you have any advice or tips that may be of use to others.

 

Take care. 
 

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos