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Diggla44
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Watching Sky Sports on TV Anywhere

I have been trying to watch Sky Sports on TV Anywhere.

I can log into sky but when I try and watch something I get the following message :-

To watch this channel you need to upgrade your subscription , please contact your service provider.

And under this is an button that says "upgrade"

I don't have this problem when accessing Sky movie channels.

Is there something I've missed ?

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Message 2 of 26
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Re: Watching Sky Sports on TV Anywhere

Hi Diggla44, 

 

Thanks for your post and apologies to hear you're having an issue signing in to Sky Sports. 

 

I have re-synced your account so hopefully that should fix things. If you can, log out of the Sky Sports app and make sure you're selecting the Virgin Media logo before entering in your log in details again.

 

Let me know how things go. 

 

Thanks,

Kath_F
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Diggla44
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Message 3 of 26
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Re: Watching Sky Sports on TV Anywhere

Hi

Thanks for the information unfortunately I am still unable to watch Sky Sports via TV anywhere. I used the online chat service and the agent wasen't able to get it to work either.

I don't understand why the system won't let me register a device to be able me to watch Sky Sports.

Oddly, I've just checked and I can watch Sky Cinema !!

Any help would be very much appreciated ( now missed two footy games I wanted to see Smiley Mad)

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Diggla44
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Message 4 of 26
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Re: Watching Sky Sports on TV Anywhere

Update

So after spending about an hour on the phone to Virginmedia and being asked to try viewing Sky Sports after 24 hours it still don't work !!!

Now paying for something that I can't use

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Diggla44
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Message 5 of 26
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Re: Watching Sky Sports on TV Anywhere

Still not working

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Diggla44
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Message 6 of 26
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Re: Watching Sky Sports on TV Anywhere

Still don't work

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Diggla44
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Message 7 of 26
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Re: Watching Sky Sports on TV Anywhere

Still not working

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Message 8 of 26
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Re: Watching Sky Sports on TV Anywhere

Hi Diggla44, 

 

 Thanks for coming back to me on this.

 

As it's working on Sky Cinema, it should be the same via the Sports. 

 

Are you getting the same issue when accessing Sky Sports on another device?

 

Let me know.

 

Thanks,

Kath_F
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Diggla44
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Message 9 of 26
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Re: Watching Sky Sports on TV Anywhere

I have tried my other registered device and it comes up with the same notice saying that I need to upgrade my subscription.

So has someone from Virginmedia not told Sky that I subscribe to Sky Sports ?

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Message 10 of 26
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Re: Watching Sky Sports on TV Anywhere

Hi Diggla44, 

 

Thanks for coming back to me on this. 

 

OK checking today I'm only seeing Sky Movies on the package Smiley Frustrated 

 

I'll need to double check a few things with you so have sent you a private message. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

 

Thanks,

Kath_F
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