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rogergreen
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Vivid

Hi there

 

I am trying to register for my increased speed to 200.  However, whenever I try to do so, I get the ''Oops'' problem message.

 

When will this be resolved, and, by the way, is the the upgrade going to cost me anything?  I am on the top virgin bundle

Thanks

Rogerl

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Forum Team
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Re: Vivid

Hi rogergreen

Thanks for taking the time to pop by with your post.

My apologies the site was not working successfully for you the other day when you tried to register your upgrade on the speed boost.

I can see that you've spoken to my colleague since and they have arranged this over the phone with you.

I hope you enjoy your new superfast speeds Smiley Happy

Let us know if we can help in any other way.

Take care.

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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