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sammysunshine25
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Virgin app

My Virgin app has just started playing up and won't connect on the home WiFi. It tries but just keeps flashing up with a box saying "reconnecting" I'm on Android with a Samsung s5 running 5.0. It has only just started this. Been fine on my phone for over a year. How can I fix it please?
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Re: Virgin app

Hi sammysunshine25

 

Welcome to the forum. Which application are you experiencing this problem with? (Smart call, TV Anywhere etc). Apologies for any inconvenience caused we will certainly get this looked into with you. Is there any change if you reinstall the application? 

 

Speak  soon 


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sammysunshine25
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Re: Virgin app

Thank you! I uninstalled and re installed and it works! So easy. Should of tried that first huh! Cheers.
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Re: Virgin app

Hi sammysunshine, 

 

Thanks for coming back to us on this and letting us know things are working for you now. 

 

If you have any further issues, come back and let us know.

 

Thanks,

Kath_F
Forum Team

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