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Jemmayorke
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Virgin app not working IP 169

I have the virgin app downloaded and it has worked intermittently but recently has been showing that my TiVo box is not connected to the home network. I looked at settings and the IP starts with 169 which is where the problem is. I have my virgin hub connected to my Samsung smart TV which is then connected to my TiVo box. Will getting a new cable and attaching the TiVo directly to the hub resolve this issue?
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Re: Virgin app not working IP 169

Hi Jemmayorke, 

 

Thanks for your post and welcome to the forums. It's great having you on board with us Smiley Happy 

 

In order for the remote features to work, you need a direct connection going from your hub to the TiVo®. With the smart TV, in order to keep the connection you'll need to either keep the cable connected or connect the TV to the wifi. 

 

Once you've connected the TiVo® to the hub, reboot both the hub and the TiVo®. 

 

Let me know how things go then. 

 

Thanks,

Kath_F
Forum Team

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