I can't download tv anywhere app on my laptop or mobile.
Tried many times
I am a customer
Welcome to the Community!
Really sorry to hear you're having trouble downloading the TV Anywhere app.
What happens when your try to download the app?
What is the make/ model of your devices?
Tech fan? Have you read our Digital life blog yet? Check it out
Thanks for your message.
My laptop is an Acer E1-570. When I sign in to Virgin , it says device not recognised.
I have managed to download the app on my Samsung mobile, and it works thanks.
Thanks for your help.
Thanks for getting back to me!
I've checked your account and I can see the registered phone as well as an empty device slot.
I'd like you to try this process to see where it goes wrong:-
After completing this, your device will be registered and you can start watching TV Anywhere content. Give it a go and let me know at which step in the process it fails.