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jimbocelt
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Virgin TV anywhere

Hi, downloaded app but when trying to connect I'm getting message to say 'No TiVo box found on this network' Any ideas what problem might be?

 Thanks

 

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Superuser
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Message 2 of 8
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Re: Virgin TV anywhere

have you enabled network remote control on the tivo






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jimbocelt
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Re: Virgin TV anywhere

Yes. I got the instructions via the message, but still no joy. I only got the Virgin package installed yesterday and rang last night about the above problem. I waited 16 minutes to speak to someone and got disconnected. Livid! Not a great start to my Virgin experience, if you know what I mean. Thanks for the reply by the way. Jim.

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Superuser
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Message 4 of 8
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Re: Virgin TV anywhere

I would give it a while, it can take 24 hrs for all the servers to update with the info about your account






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Forum Team
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Re: Virgin TV anywhere

Hi jimbocelt, 

 

Thanks for your post and welcome to the forums. It's great having a new face on board with us Smiley Happy

 

Apologies to hear your TiVo® is taking a little longer than expected to set up correctly. 

 

Since you posted have you been able to use TV Anywhere now?

 

Let us know.

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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jimbocelt
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Message 6 of 8
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Re: Virgin TV anywhere

No, still giving me the same message about the TiVo box not on this network
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Superuser
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Message 7 of 8
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Re: Virgin TV anywhere

Are you trying to do any of the following?

Watch a recording via the app?

Watch a channel via mobile data, rather than wifi?

Watch a channel which is not denoted with a wifi symbol?

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jimbocelt
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Message 8 of 8
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Re: Virgin TV anywhere

I was trying to watch through the app and on wifi. It's now working for the first time. Thanks.

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