Thanks for your post and welcome to the Community. It's great having you here
You've completed the first step which is downloading the Sky Sports app. Now all you need to do is select the Virgin Media logo to log in. Use your Primary My VM details.
Once logged in, select a channel to stream and your device will be registered automatically
Let me know how you get on.
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Thanks for coming back to me on this
OK, in order to help you further with this can you let me know what Make and Model your device is?
Also what OS are you running on it?
Finally, have you made any changes to the default options in terms of the Text Size, on font?
Come back and let me know.