There's a similar thread here: https://community.virginmedia.com/t5/TV-on-the-go/Unable-to-download-Virgin-TV-anywhere-app/td-p/282...
We're aware of a problem when downloading the app at present, and we're hoping it will be fixed soon.
If you connect via an alternative connection, or change the DNS to 220.127.116.11 you'll be able to download it in the meantime.
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ah i see thanks for that
No worries Leah_No1auntie,
We are always here to update you on faults such as this.
If you have any issues again, please let us know.
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