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WalkerD94
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Virgin TV Go - Windows 10 app

Hi,

I've recently downloaded the Virgin Tv Go app on Windows 10 through the app store (Sony Vaio). 

I can log in and see live channels but anytime I try load a channel it comes up with:

Not Available 

Error code: 0x80004005

Sorry, the video cannot be played at this time.

Please can you help?

Thanks

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Forum Team
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Re: Virgin TV Go - Windows 10 app

Hi WalkerD94,

 

Thanks for posting on the community.

 

There may of been an issue with the installation so I'd recommend re-installing the app and testing it again.

 

Please let me know how you get on.

Rose
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PGGLancs
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Re: Virgin TV Go - Windows 10 app

Rose

I have exactly the same issue as WalkerD94.

I have tried reinstalling the app, but still the same error.

Can you please assist.

 

Regards

PGGLancs
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Re: Virgin TV Go - Windows 10 app

Hi PGGLancs,

 

Thanks for posting.

 

Since you have already tried to re-install the app I'd just like to check whether you're able to test TV Go on another device?

 

Hope to hear from you soon

Rose
Forum Team


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PGGLancs
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Re: Virgin TV Go - Windows 10 app

Rose

Just tested TV Go app on iPad 5 and all appears to work as it should do.

Regards

PGGLancs
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