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RogerT1
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Virgin TV Anywhere

Since the update to Virgin TV Anywhere it is very slow populating the Guide. Is there a problem?

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Forum Team (Retired) BenD_H
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Re: Virgin TV Anywhere

Hello RogerT1,

 

I'm an very sorry to read that the TV Anywhere is not working as fast as we'd like for you. 

 

Sometimes there can be brief moments of demand, I would like to know if this has continued to happen in periods of the day.

 

Please stay in touch.

Ben


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RogerT1
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Re: Virgin TV Anywhere

Hi Ben

Thanks for the reply. It seems to be slow any time I go into TV Anywhere. It is slow specifically loading Chanel program information, and often comes up with To Be Announced. Hope this helps.

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Forum Team (Retired) BenD_H
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Re: Virgin TV Anywhere

Hi RogerT1,

 

Thank you for replying back.

 

I've got a few tips that I'd like for you to try, as these have worked in the past, carry out some of the following practices:-

  • Sign out and sign back in, after clearing your cache/temp files. Make sure when signing in anywhere, that the caps lock is monitored and the username and password are typed correctly.
  • Can you sign into TV Anywhere?
  • Reinstall the app itself, after clearing cache and cookies.
  • Try to log in online from a PC to see if it streams.
  • Check that your device OS hasn't been changed recently, for example, Android 6.0.1 is unsupported.


Give these a go and please get back to me when you can.
Ben


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