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jho
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Virgin TV Anywhere.

 

I am using a Desktop PC & Windows 8. When I click play on a programme the window just goes blank. 

I have TV XL, I only have two devices registered for TV Anywhere but I cannot view a programme.


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Re: Virgin TV Anywhere.


jho wrote:

Thank you for replying.

 

I am using Chrome Browser and I dont think I can get any channel , but the main one I have tried is BBC 1. I must admit I then assumed I cannot watch any channel. I dont recall what other channel I tried.

 

I am new to trying out Virgin TV Anywhere, so no, its not worked before.

 

TY John


Chrome is not a supported browser for TV Anywhere. On a Windows PC it is Internet Explorer or Firefox. Also BBC 1 isn't a streaming channel on TV Anywhere, as the BBC want everyone to use iPlayer

 

You can see what channels you can watch here http://anywhere.virginmedia.com/live/channels/

**********************************
I work for Virgin Media - but all opinions posted here are my own

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Message 2 of 36
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Re: Virgin TV Anywhere.

Hi jho, 

 

Thanks for your post and welcome to the forums. 

 

I'm sorry to hear that you are having an issue with streaming content on TV Anywhere.

 

Can you please let me know the following?

 

What browser are you using?

What channel are you trying to view?

 

Have you been able to stream content before?

Have you changed anything since it worked?

 

Let me know and i'll happily help get things sorted. 

 

Thanks, 

Kath_F
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jho
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Re: Virgin TV Anywhere.

Thank you for replying.

 

I am using Chrome Browser and I dont think I can get any channel , but the main one I have tried is BBC 1. I must admit I then assumed I cannot watch any channel. I dont recall what other channel I tried.

 

I am new to trying out Virgin TV Anywhere, so no, its not worked before.

 

TY John

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Message 4 of 36
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Re: Virgin TV Anywhere.


jho wrote:

Thank you for replying.

 

I am using Chrome Browser and I dont think I can get any channel , but the main one I have tried is BBC 1. I must admit I then assumed I cannot watch any channel. I dont recall what other channel I tried.

 

I am new to trying out Virgin TV Anywhere, so no, its not worked before.

 

TY John


Chrome is not a supported browser for TV Anywhere. On a Windows PC it is Internet Explorer or Firefox. Also BBC 1 isn't a streaming channel on TV Anywhere, as the BBC want everyone to use iPlayer

 

You can see what channels you can watch here http://anywhere.virginmedia.com/live/channels/

**********************************
I work for Virgin Media - but all opinions posted here are my own
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jho
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Re: Virgin TV Anywhere.

Your question about which Browser I am using made me think ans I now have tried Mozilla Firefox.

 

The first thing that happened was that TV Anywhere went through its Detect Device routine, then declared I already had two devices included AND that I cannot make any changes until Feb 1

 

I AM using one of the included devices but unfortunately my device name got changed during a Windows Update;

(it was Dining Room PC, now its called The-Dining- )

 

I cannot now try out anything for another 2 weeks as I am locked out.

 

Regards 

John

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Re: Virgin TV Anywhere.

Additionally, I am trying to watch SCANDAL ... I forgot to mention that

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jho
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Re: Virgin TV Anywhere.

Thank you for replying Kath; also Ben gave a nice reply that probably has my solution.

Is there anyway to reset my account so that I am able to make changes to my device list?

Due to the fact I couldnt receive TV Anywhere, I tried on other devices, little knowing i would run into the "one change a month" issue. Now i have to wait two more weeks to try to view TV Anywhere, and if that fails i have to wait another full month !

I appreciate why theres a limit, but thats not helpful for people in difficulty.

Regards John

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Re: Virgin TV Anywhere.

Hi John, 

 

Fear not, i'm here to help Smiley Happy

 

OK, so as mentioned by Ben, BBC1 and Google Chrome are both no nos.

 

If you haven't already, log in to anywhere.virginmedia.com > My Profile > Device settings and delete the device you are currently using. 

 

Once that is deleted clear the cache and cookies on your browser. 

 

Using Internet Explorer, log back into anywhere.virginmedia.com and select the On Now section. 

 

This will give you the channels that are streamable from your PC/Laptop Smiley Happy 

Try streaming one of those and you will be prompted to register the device. 

 

Let me know how things go and remember i'm hear to help.

 

Thanks, 

Kath_F
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Re: Virgin TV Anywhere.

Thank you Kath, all is fine now. The main problem was trying to use Chrome and also trying on too many devices I ended up unable to make any further changes for a while

Regards John

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Re: Virgin TV Anywhere.

Hi John, 

 

Thanks for updating us Smiley Happy

 

Glad to hear all is sorted now. 


We're here if you have any questions. 

 

Just pop a post here and we'll look into things. 

 

Thanks, 

Kath_F
Forum Team

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