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bursac09
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Virgin TV Anywhere is not recognising my device

Hi, I've registered my laptop for TV anywhere. Tried service but says its not registered (has been working OK). So deleted it and reregistered. Its showing as one of my 2 devices, but when try to access service, still says it not registered.... Any thoughts?

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Robert12348579
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Re: Virgin TV Anywhere is not recognising my device

same problem, they won't reply because they simply don't have a solution.

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Re: Virgin TV Anywhere is not recognising my device

Hi bursac09,

 

Thanks for your post and welcome to the forums. It's great having you here involved in the Community Smiley Happy 

 

If you have updated the browser or the OS on your laptop then you would need to re-register your device. It's easy to do though so don't worry. 

 

Using a PC/Laptop go to anywhere.virginmedia.com > My Profile > Device Settings. Remove the current registration by clicking on the Delete button. Once you've done this, using the device you are trying to re-register, open up TV Anywhere and log in. Try to stream Channel 4 and this should then prompt you to register the device.

 

Follow the prompts on the screen and this will register the device for you and streaming will then commence Smiley Happy

 

Let me know how things go.

Kath_F
Forum Team

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