I know this is an old thread, but I've just bought a brand new one plus one and this app wouldn't run on cm 11s. Its the phone owners choice to root their phone. Virgin shouldn't be stopping this. Youbdont even have an app ready for v5. Shockingly poor. Untilnyou do, can have access to online access to BT sport that I paid for but cannot stream because of your badly coded app!
Thanks for your post and apologies that your device isn't working with TV Anywhere.
It's not that the app is badly coded, we've actually blocked access to those users who have rooted their device.
As mentioned in my post above, this is so we can remain in agreements with the broadcasters to bring you the content.
We have this noted on the website: For security reasons and to protect the rights of our content partners Virgin TV Anywhere is not supported on rooted devices, where unauthorised modifications have been made to the operating system.
Having a rooted device not only makes a number of apps unavailable to you but also voids your warranty.
Us supporting rooted devices isn't something that will happen.
Kath_F Forum Team
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Hi, I also have oneplus one and virgin tv won't work on it the sam message come up. The device isn't rooted but oneplus one runs CyanogenMod, out of the box as its standard firmware. This is something virgin should look into.
I have just updated to the latest version of Cyanogen OS, 12 on the one plus one, which is an officially supported OS along with Oxygen, the phone is not rooted nor is the bootloader unlocked, so it's like I have just removed it from the box and your app still will not run. I would be interested to know if other one plus users who have chosen One plus's own Oxygen OS can run this app?
CM12 is a google certified version of lollipop which doesn't need root permissions to run, they have to be initiated manually !! I find it impossible to believe that VM's software team can't write write a root detection routine that doesn't just use a DB of known rootable firmware. a constructive answer from the dev team might be a more appropriate answer rather than a stock forum mod response. As an aside, sharing content (which is I assume the licence holders issue) is hardly going to be an issue on phones when anyone and everyone does it on a PC or MAC..