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jamescrook1977
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Username and password issues!!!

Hi,

Unbelievable frustrated, I have a Samsung galaxy S6 and can see in other posts this mobile should work, but i continually get username and password not recognised.

I reset the said password and it still tells me it doesn't recognise it. Even though it works for logging into my Virgin account.

Please help someone?

[MOD EDIT: Subject heading changed to assist community]

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Superuser
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Re: Username& password issues!!!

do you have a tivo?






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jamescrook1977
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Re: Username& password issues!!!

Yes
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Forum Team
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Re: Username& password issues!!!

Hi there jamescrook1977,

 

Really sorry to hear that you're having issues signing in with TV Anywhere.

 

I have located your account and can see that you still haven't had any luck with registering any devices with this as of yet.

 

Try deleting the app from your Samsung Galaxy S6 and then re-download it to see if this then works for you.

 

Let me know how you get on with this,

 

Nat_J

 

 


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jamescrook1977
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Re: Username& password issues!!!

Hi Natalie,

Tried that still doesn't work.

Thanks
James
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Re: Username& password issues!!!

Hi again James,

 

Thanks for your quick response regarding this.

 

Sorry to hear that this issue is still on-going.

 

I've sent you a private message for us to investigate this further in more depth.

 

You can locate my message by clicking on the purple envelope icon, which is situated near the top right corner of the Community page.

 

Hope to hear back from you soon.

 

Nat_J


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