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swindle01
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Message 1 of 19
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Unsupported territory.

What is unsupported territory?? Why can I not get on Sky sports 1.2.3.4. Formula 1. Happened 2weeks ago ? Tried everything?

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Forum Team
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Message 2 of 19
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Re: Unsupported territory.

Hi swindle01,

 

Thanks for posting!

 

Really sorry to hear you're having trouble with the Sky Sports app.

 

Have you got location settings switched on?

Can you check the date and time on the device is correct as this can cause issues.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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swindle01
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Message 3 of 19
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Re: Unsupported territory.

As I said tried everything??
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cybmole
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Message 4 of 19
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Re: Unsupported territory.

except maybe checking your DNS and disabling any VPN.

set your device to use virgin or Google DNS, disable any proxies or VPN services, re-try...

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swindle01
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Message 5 of 19
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Re: Unsupported territory.

Why oh why? .Do I get asked stupid question regarding this problem?
I can get Sky cinema, Sky sports Mix+News.
Virgin have you a conflict with Sky?
What is going on?
All I know it's unfair.
As it was all going fine till 2months ago
I am dependant on the app as o work away from home in the weak.
Very disgruntled customer
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cybmole
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Message 6 of 19
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Re: Unsupported territory.

Go Ask sky, its their channels and perhaps their questions will be less stupid.

As you did not reply to my suggestions I will leave you to look for someone less stupid and more tolerant of being ranted at. 

Bye.

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swindle01
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Message 7 of 19
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Re: Unsupported territory.

I have tried absolutely everything!!!
Location, time, date.
Reinstalled all apps. Sky Sports , cinema, TV Anywhere.
Why does it work on sky cinema, and sky sports Mix and News???
Is Virgin in conflict with Sky? ( Only thing I can think of)
So annoying!!!
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swindle01
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Message 8 of 19
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Re: Unsupported territory.

What I am not a Genius???
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swindle01
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Message 9 of 19
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Re: Unsupported territory.

Sorry did not mean to rant at you at Al.
I am just upset with Virgin. I know some techs answer questions sometimes.
As I said Sky Sports News , Mix and cinema work.
So it can-not be my device. Else these would not work?
My sincere apologies to you.
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cybmole
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Message 10 of 19
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Re: Unsupported territory.

you are not alone

 e.g.

https://community.virginmedia.com/t5/TV-on-the-go/Sky-Sports-on-Tablet/m-p/3408095/highlight/true#M4...

...On the Sky Sports app, there are 2 Virgin Media logo's. One is for Virgin Media UK customers, the other is for Virgin Media Ireland. Can you check this please and let us know if this worked for you?...

https://community.virginmedia.com/t5/TV-on-the-go/Sky-Sports-App-Unsupported-Territory-Error/m-p/340...

 can you test on a different device, and also read the bit about 2 logos in the 1st link

 search the forum for " unsupported terrotory" in case there are other hints or clues

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